Forensic Computers, Inc. Warranty, Returns and RMA Information

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Shipping:

  • Shipping and handling fees are non-refundable
  • Signature is required for receipt of all packages

Warranty Coverage:

  • All warranties are valid from the original purchase date, including replacements.
  • All defective items must be returned to Forensic Computers.
  • The original manufacturer's warranty applies to all individual components.
  • One year warranty on labor for component replacement or upgrades.
  • Shipping to Forensic-Computers, Inc. or a designated repair facility is the responsibility of the client.
  • Return UPS or FedEx Ground shipping will be paid by Forensic Computers for warranty replacements.
  • Warranty coverage excludes any "Act of God", lightning, thunderstorm, dropping or mishandling the product, and other accidental causes.
  • Forensic Computers will not be responsible for customer modifications to original configurations of system(s) which may result in unforeseen compatibility or interoperability issues with hardware or software.
  • Forensic Computers reserves the right to refuse warranty, return, or technical support on accounts which are past due. This includes all charges invoiced on the respective account including shipping, handling, and any late payment fees which may have been accrued.
  • To replace a defective product or receive a refund on a product, you must first obtain a RMA number from our staff at 877-877-4224.

Return Policy:

  • If you have a defective product, you must obtain a RMA number prior to returning the product.
  • To obtain an RMA Number you must identify the failure to our support department
    via phone (877-877-4224)
    or e-mail

    or fill out the Technical Support and RMA form.
    We will attempt to resolve your technical issue as quickly as possible.
  • Please provide system serial number, a complete description of the problem as well as an e-mail and telephone number where you can be contacted.
  • RMA numbers are valid for a period of 21 days.
  • All included accessories must be returned, i.e. cables, disks, manuals, etc.
  • All RMA products must be received within the time span of the warranty.
  • Ship RMA returns to:
    Forensic Computers
    RMA (insert RMA Number)
    110 Forensic Lane
    Glen Lyn, VA 24093